Return & Refund Policy

At Casa Mia Catering, we take pride in preparing every dish with care, using the freshest ingredients and traditional Tuscan recipes. Due to the nature of our products, we have specific policies in place regarding returns and refunds.

1. Food Orders – No Returns

All food items are made to order and are non-returnable once they have been prepared or picked up. This policy ensures food safety and freshness for all customers.

2. Cancellations & Modifications

If you need to cancel or change your order, you must contact us at least 24 hours before the scheduled pickup time.

• Cancellations made within this window may be eligible for a full refund.

• Requests made after this window will not be refunded, as ingredients and preparation may have already begun.

3. Order Issues & Satisfaction

If there is an issue with your order (wrong item, missing item, or quality concern), please contact us on the same day of pickup.
We will review your case and, if appropriate, offer a replacement or partial refund.

4. Catering Services

Refund policies for catering services are outlined individually in each service agreement and quote. Deposits for confirmed catering events are typically non-refundable, unless otherwise agreed in writing.

5. Contact Us

If you have any questions regarding this policy or need to report an issue with your order, please contact us at:
📧 [info@casamiacatering.com]
📍 Based in Denver, Colorado